Privacy Policy —

Florida City Dental (@flcitydental)

 

Effective Date: February 9, 2026

Website: www.flcitydental.com

 

Florida City Dental (“Florida City Dental,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an appointment, or otherwise interact with us online.

 

 

1) Who We Are

 

Florida City Dental

Address: 786 S. Homestead Blvd, Homestead, FL 33030, United States

Phone: 305-242-5777

Email: smile@floridacitydental.com

 

 

2) Scope of This Policy

 

This Privacy Policy applies to information collected through:

 

• Our website (www.flcitydental.com)

• Online forms (including “contact us,” appointment requests, and similar pages)

• Email, phone, and text communications initiated through the website

 

This policy does not apply to third-party websites you may access via links on our site.

 

 

3) Information We Collect

 

 

A. Information You Provide to Us

 

You may voluntarily provide information such as:

 

• Name

• Phone number

• Email address

• Preferred appointment date/time

• Reason for visit or message details

• Any other information you choose to submit

 

Important: Please do not submit sensitive medical information through general website forms unless the form explicitly asks for it and is intended for that purpose.

 

 

B. Information Collected Automatically

 

When you use our website, we (and our service providers) may automatically collect:

 

• Device information (device type, operating system, browser type)

• IP address and approximate location (city/region)

• Pages viewed, links clicked, time spent on pages

• Referring/exit pages

• Dates/times of access

 

 

C. Cookies and Similar Technologies

 

We may use cookies, pixels, and similar technologies to:

 

• Keep the site working properly

• Understand how visitors use the site

• Improve performance and user experience

• Measure marketing/advertising effectiveness (if enabled)

 

You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.

 

 

4) How We Use Information

 

We may use information we collect to:

 

• Respond to your inquiries and messages

• Contact you to schedule or confirm appointments

• Provide customer service and support

• Improve our website, services, and communications

• Send administrative messages (e.g., confirmations, updates)

• Send marketing communications (where permitted by law and based on your preferences)

• Detect, prevent, and protect against fraud, misuse, and security incidents

• Comply with legal obligations and enforce our rights

 

 

5) Text Messages, Calls, and Email Communications

 

 

SMS/Text Messages

 

If you opt in to receive text messages (for example, by checking a consent box on our website forms), we may contact you by SMS text regarding:

 

• Responding to your request

• Appointment scheduling and confirmations

• Reminders and follow-ups

• Service-related updates

 

Marketing text messages (if any) will only be sent with your consent.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out or HELP for help. After opting out, you will no longer receive SMS messages, except you may receive a one-time confirmation of your opt-out.

 

Consent to receive text messages is not required as a condition of purchasing goods or services.

 

Mobile information will not be shared or sold to third parties/affiliates for marketing or promotional purposes.

 

 

Calls and Email

 

If you provide your phone number and/or email address, we may contact you by phone and/or email in connection with your request, appointment, and related communications.

 

 

6) How We Share Information

 

We do not sell your personal information. We may share information in the following situations:

 

 

A. Service Providers

 

We may share information with vendors who perform services for us, such as:

 

• Website hosting and maintenance

• Analytics and performance measurement

• Communications tools (phone/SMS/email)

• Appointment request management

• Reputation/review messaging tools (if used)

 

These providers are permitted to use information only as needed to provide services to us.

 

 

B. Legal and Safety Reasons

 

We may disclose information if we believe in good faith that disclosure is necessary to:

 

• Comply with a law, regulation, subpoena, or court order

• Protect the rights, property, or safety of our patients, staff, or others

• Investigate or prevent suspected fraud, abuse, or security issues

 

 

C. Business Transfers

 

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to reasonable confidentiality protections.

 

 

7) HIPAA and Health Information Notice

 

This website Privacy Policy describes how we handle information collected through the website and related online interactions.

 

If you become a patient, information we maintain as part of your dental care may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other healthcare privacy laws. HIPAA-related practices are typically described in a separate Notice of Privacy Practices provided by healthcare providers.

 

If you have questions about how we handle protected health information in a clinical setting, please contact us using the details in Section 14.

 

 

8) Analytics and Advertising

 

We may use analytics tools to understand website traffic and usage. These tools may collect information such as IP address, device identifiers, and browsing activity on our site.

 

If we run advertising, we (or our advertising partners) may use cookies/pixels to measure ad performance and deliver more relevant ads. You can opt out of certain interest-based advertising through your device settings and some industry opt-out tools, depending on what services are used.

 

 

9) “Do Not Track” Signals

 

Some browsers offer a “Do Not Track” (DNT) setting. At this time, our website may not respond to DNT signals in a uniform way because there is no consistent industry standard for compliance.

 

 

10) Data Security

 

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no website or transmission is 100% secure, and we cannot guarantee absolute security.

 

 

11) Data Retention

 

We retain personal information for as long as reasonably necessary to:

 

• Respond to you and provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes and enforce agreements

 

Retention periods may vary depending on the type of information and applicable laws.

 

 

12) Children’s Privacy

 

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

 

 

13) Your Privacy Rights and Choices

 

Depending on your location and applicable law, you may have rights to:

 

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information (subject to legal exceptions)

• Opt out of certain marketing communications

 

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

 

 

14) Contact Us

 

For privacy questions or requests, contact:

 

Florida City Dental

786 S. Homestead Blvd, Homestead, FL 33030, United States

Phone: 305-242-5777

Email: smile@floridacitydental.com

 

 

15) Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Your continued use of the website after changes are posted means you accept the updated policy.